Frequently Asked Questions (FAQ)

Use your Telegram account to authorize your login. After signing in, you can use the mall, points, check-in, and community features. Contact us if you have trouble logging in.

Alcohol products are sold only to adults aged 18 or above, and age verification may be required. Please drink responsibly and never drink and drive.

You can browse products and add them to your cart first. At checkout, the system will prompt you to complete any required login or information based on the order and compliance requirements.

Yes. JIHECANG provides comprehensive B2B wholesale supply for restaurants, bars, corporate clients, and event organizers in Singapore. We offer 100% genuine brand-direct sourcing, customs duty and GST compliance, competitive tiered wholesale discounts, dedicated single-point account managers, and immediate ready stock delivery or pickup from our local temperature-controlled Singapore warehouse.

We provide flexible fulfillment options. Corporate clients can schedule self-pickup directly at our Singapore headquarters/warehouse (15 Shaw Rd #05-01) with zero delivery fees, or utilize islandwide express cargo delivery. For large banquets or long-term dining partners, we also support scheduled batch fulfillment aligned with your event timeline.

Yes. JIHECANG is operated by DIGITAL COLLECTION TRADING PTE. LTD., a registered company in Singapore. All bulk corporate orders are accompanied by official Singapore GST tax invoices. We accept corporate bank wire transfers, PayNow Corporate, and established credit billing terms, ensuring seamless corporate accounting and audit compliance.

You can reach our team via multiple official channels: Call or WhatsApp our hotline at +65 8056 0840 during business hours (Mon-Fri 09:00 - 18:00 SGT), or email shop@digialc.sg. Our customer service team investigates and resolves order issues within 24 hours.

Select a product and its options, add it to your cart, then confirm your delivery address, delivery method, and order total at checkout before following the payment instructions.

Contact customer service as soon as possible after submitting your order. We will try to help if it has not been processed or shipped, but changes may not be possible after shipment.

The price, available options, and stock shown when you submit your order apply. Since stock and market prices may change, refer to your order confirmation.

We offer same-day delivery and courier services. The available method, fee, service area, and estimated delivery time are shown at checkout and in the order confirmation.

Same-day delivery depends on the order time, stock, address, weather, traffic, and public holidays, and may not be available in remote areas or at certain times. We will contact you if an uncontrollable delay occurs.

Inspect the product upon delivery. If the outer packaging is damaged, leaking, or shows obvious transit damage, take photos or videos while the courier is present when possible, refuse delivery if appropriate, and contact us immediately.

Contact us as soon as possible after delivery, preferably within 24 hours. Provide your order number, clear photos or videos of the product and packaging, the courier label or tracking number, and a description of the issue. After verification, we may resend, exchange, refund, or provide another reasonable solution.

Keep the product, outer packaging, accessories, and courier label, and provide photos or videos that clearly show the issue. Do not discard or return the product before customer service confirms the arrangement.

Contact customer service and obtain approval in advance. The product must be unopened and unused, with complete packaging and accessories and suitable for resale. Special goods such as alcohol generally cannot be returned or exchanged once opened or consumed, unless required by law.

Earn points through check-ins, purchases, and inviting friends. Points can be redeemed for products or used for discounts in the points mall under the platform rules. Points cannot be withdrawn or transferred.

Point rules, redemption ratios, and available products may be adjusted for operational reasons. Refer to platform announcements and activity pages, and do not obtain points through cheating, manipulation, or fake transactions.

Follow the relevant activity page or Telegram community announcement. Complete the sign-up, check-in, or referral tasks as instructed, and note the activity period, reward conditions, and collection method.

The check-in feature helps you record your daily alcohol consumption and track frequency and intake, empowering you to manage drinking habits responsibly. All records are private to you.

Health guidelines vary by region, but adult men are generally advised not to exceed 2-3 standard drinks daily, and adult women 1-2 standard drinks. 1 standard drink contains about 10g of pure alcohol, equivalent to a 330ml beer, 100ml wine, or 30ml spirit. Pregnant women, minors, and those on medication should not drink.

The body metabolizes roughly 1 standard drink per hour, depending on weight, gender, and food intake. For safety, do not drive after drinking; even for small amounts, waiting at least 12 hours is recommended.

Minors, pregnant/nursing women, individuals with alcohol allergies, liver condition patients, those taking interactive medications, and machinery operators or drivers should not consume alcohol.